The Wealth Design Group includes Hunter & Co (IFA) Limited and Wealth Design Limited. At Wealth Design, we strive to deliver customer excellence by ensuring clients are kept abreast of financial news relevant to them and are updated about their own financial matters. Your contact details allow us to keep you updated on matters relating to your financial affairs and general financial news.
Your increased rights in relation to the information we hold about you
We only collect your information in line with relevant regulations and law which may relate to any of the products and services you are applying for, hold or have held in the past.
You have a number of rights relating to your information, for example, you have the right to see what we hold and whether you ask us to share it with another party. You also have the right to ask us to update incorrect or incomplete details, or to restrict the processing of the data or make a compliant.
How and what information is collected about you?
During our meetings together, we ask you to complete a suite of documents including a fact find and attitude to risk questionnaire, which also gauges your capacity for loss. This documentation includes contact details and preferences, lifestyle information, financial details and dependents.
How we use it?
We use this information to provide the services you’ve requested, and this may include:
• To confirm your identity and addresses
• To understand your financial needs
• To carry out your instructions – in other words to search the market for the most suitable products available
• To improve our services
• To offer you other services we believe may benefit you unless you ask or not to
We’ll only use your information where we’re allowed to by law e.g. carrying out an instruction from you, because we have a legitimate business interest or where you agree to it.
We use a full range of communication channels, including traditional as well as today’s popular modern technology platforms to communicate with you. Some of our communications are sent to clients e.g. our newsletters, whereas others such as our social media and website, you can engage with at your discretion.
Our general marketing communications aim to ensure you’re up to date with everything that matters to you in the finance field, by giving you access to engaging, interesting and current information. Our general communications include the following:
- Our website which is populated with videos where you can see first-hand the person who answers the phone, as well as at least two news stories added each week
- We have a proactive social media presence in the form of Twitter, weekly LinkedIn posts and Facebook updates
- We have an app in which we send weekly notifications to keep clients informed of financial and business updates. The app also includes other useful functions such as tax calculators and links through to your portfolios
- We also create and distribute three 8-page newsletters per year, highlighting relevant news, team stories and insights into the business.
How we keep your personal information secure?
We have invested in a highly secure IT infrastructure and it has been set up so only those involved in servicing your account will have access to your records. This is your named Financial Adviser and the paraplanner supporting them in researching the best options available to you.
The information you provide is accessed and processed by your adviser, paraplanner and appropriate third parties in order to find the different options on the market, the information is used solely for the purpose of researching potential options for your circumstances. The findings are then presented back to you by your adviser.
Your information may be transferred and stored in countries outside of the European Economic Area. This may include some that don’t have the same levels of protection around personal information. In this instance we shall ensure there is an appropriate level of protection.
Third Party Providers
In order to give you truly independent advice and recommendations we work with a variety of providers. In order to evaluate the market in respect to your needs and gather quotes we need to submit your details to third party providers. Once we have presented back our findings to you and obtained your consent as to how to process, we then need to keep the chosen providers updated if your circumstances change.
Annually we will check if they still meet your needs which may have changed, so again we will search the whole of the market – thus providing the relevant information to third parties.
Your details will be held securely in accordance with the GDPR legislation and will not be shared with any third parties which do not relate to your financial needs.
How long we’ll keep your information?
We’ll keep your information for as long as you have a relationship with us. After the relationship ends we’ll keep it where we may need it for our legitimate purposes e.g. to help us respond to enquiries or complaints or for other reasons e.g. responding to requests from regulators and fighting fraud and financial crime.